By accessing and using E & G PROMO and purchasing our packaging or printing products, you agree to comply with the following terms and conditions. If you do not agree with any part of this policy, please do not use our website or services.

1. Service Availability and Pricing

• Custom printing and packaging products are subject to material and production availability.
• Prices are listed in USD and may change without prior notice due to fluctuations in material costs.
• We reserve the right to modify, discontinue, or refuse any custom print design or order at our discretion.

2. Orders and Payments

• Customers must provide accurate billing, contact, and shipping information.
• By placing an order, you confirm that your payment method is valid and authorized.
• E & G PROMO reserves the right to cancel or refuse any print order due to fraud, incorrect artwork submissions, pricing errors, or material unavailability.

3. Production and Delivery

• Production and shipping times are estimates and may vary depending on design complexity, material availability, and shipping locations.
• Customers are responsible for providing high-resolution, print-ready artwork and accurate delivery addresses.
• We are not responsible for delivery delays caused by shipping carriers, customs clearance, weather conditions, or incorrect customer information.

4. Refunds & Cancellations

At E & G PROMO, customer satisfaction is important to us. If you experience an issue with your printed products or packaging orders, we are here to help.

4.1 Refund Eligibility

Because our products are highly customized and made-to-order, refunds are only issued under specific conditions. You may request a refund if:

• You were charged incorrectly.
• There is a major manufacturing defect or printing error on our part that differs significantly from your approved proof.
• Your order could not be produced due to inventory or technical issues.

Refund Requirements

• Proof of payment and photos of the defective products are required.
• Requests must be submitted within 30 days of receiving your order.

Non-Refundable Situations

• Errors in the artwork, typos, or low-resolution files uploaded or approved by the customer.
• Customer-requested cancellations after the order has already entered production.
• Minor color variations that fall within standard industry printing tolerances.
• Products damaged due to customer mishandling or improper storage.

4.2 How to Request a Refund

To request a refund, please contact us and provide:

• Full Name
• Order or Invoice Number
• Reason for the request
• Clear photos or videos showing the printing or manufacturing defect

4.3 Refund Processing

• Once your request and photographic evidence are reviewed, we will notify you regarding approval or rejection.
• Approved refunds are typically processed within 5–10 business days.
• Refunds are issued to the original payment method whenever possible.

4.4 Order Cancellations

• Customers may request to cancel an order and receive a full refund only before the design goes into production.
• Once custom printing or plate-making has begun, orders cannot be canceled or refunded.

4.5 Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your payment provider or bank.
• If the issue continues, contact us at info@nandnnetworks.com.

5. Limitation of Liability

E & G PROMO is not responsible for:

• Indirect or consequential damages.
• Loss of profits, revenue, or business opportunities due to delayed packaging deliveries.
• Damage to your retail products caused by improper packaging assembly or choosing incorrect weight capacities.
• Our total liability is limited to the amount paid for the affected printed or packaged products.

6. User Responsibilities

By using our website or ordering our products, you agree to:

• Provide accurate sizing, design specifications, and shipping details.
• Own or have the legal right to use any logos, artwork, or trademarks submitted for print.
• Avoid submitting fraudulent, abusive, or copyrighted materials without authorization.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies.

8. Governing Law

This policy shall be governed by the laws of the United States and the State of Texas. Any disputes shall be handled in the appropriate courts located in Texas.

9. Changes to This Policy

We reserve the right to update or modify this policy at any time. Updated versions will be posted on this page.

10. Contact Information

E & G PROMO

5 Andover dr Deer Park Ny 11729

Email: info@egpromo.online

Phone: +1 631 899 1033

Website: https://egpromo.online/