At E & G PROMO, we are committed to protecting your privacy and ensuring that your personal and business information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, upload design assets, or purchase our custom packaging and printing products.
1. Information We Collect
When you interact with our website or place an order, we may collect the following types of information:
- Personal & Business Information: Name, email address, phone number, company name, and billing or shipping address.
- Design & Artwork Files: Image files, logos, vector graphics, typography, and specific layout instructions you upload for custom printing.
- Payment Information: Billing details, which are processed securely through authorized third-party payment providers.
- Order & Specification Details: Selected box dimensions, material preferences, print run quantities, and order transaction history.
- Technical Data: IP address, browser type, device information, and website usage behavior.
2. How We Use Your Information
We use your information to:
- Process, manufacture, and ship your custom packaging and print orders.
- Generate and send digital design proofs for your approval.
- Provide tailored customer support and assist with design adjustments.
- Send order confirmations, tracking details, and production updates.
- Improve our design tools, website, and product catalog.
- Send promotional updates, special discounts, or new product alerts (only if you opt in).
- Detect and prevent fraudulent transactions to maintain website security.
3. Sharing Your Information
We do not sell, trade, or rent your personal information or design assets to others. However, we may share your details with:
- Shipping & Courier Partners: Reliable delivery services to transport and deliver your physical packaging orders to your address.
- Payment Processors: Secure billing partners to process transactions safely.
- Technical & Operational Partners: Trusted service providers who assist in operating our website and design tools.
- Legal Authorities: Regulatory or law enforcement bodies when strictly required by law.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance your browsing and ordering experience.
- Analyze site traffic and user interaction patterns.
- Remember your preferences, cart contents, and custom configurations.
You can manage or disable cookies through your browser settings, though doing so might limit some interactive features of our online customizer.
5. Data Security
We implement robust security measures to protect your personal details and custom design assets from unauthorized access, loss, or alteration. While we work diligently to safeguard your data, please note that no method of transmission over the internet or physical storage can be guaranteed 100% secure.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Ask for corrections to outdated or inaccurate information.
- Request the deletion of your account and design files.
- Opt out of our marketing and promotional emails at any time.
To exercise any of these rights, please reach out to us using the contact details below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices, content, or terms of those external platforms.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our printing operations, materials sourcing, or legal standards. Any updates will be published immediately on this page.
9. Contact Information
If you have any questions regarding this Privacy Policy, you may contact us at:
E & G PROMO
5 Andover dr Deer Park Ny 11729
Phone: +1 631 899 1033
Email: info@egpromo.online
Website: https://egpromo.online/